What If I Miss An Appointment?
Initial appointments, prepaid at $100, must be canceled at least 48 hours prior to the appointment. This is primarily because an initial appointment requires that 2 time slots are unavailable for use by others. If no cancellation is made with at least 48 hours notice, then no refund will be processed.
Returning counselees are asked to cancel appointments at least 24 hours prior to the appointment. This gives others the opportunity to use the canceled time slot. If no cancellation is made, or if less than 24 hours notice is received, except for absolute emergencies, then you will be charged for the appointment: $37.50 for the first late cancellation or $75 for failure to call and cancel, or for any subsequent late cancellations.
We thank you for your understanding of this policy.